Refund policy
Returns and Refunds
We want you to love your Havena products. If something is not right, you can return it within 45 days of delivery.
How to return
- Email us at havena.au@gmail.com with your order number before sending anything back. We will reply with the return address and instructions.
- Pack the item clean, odour free and complete, ideally in its original packaging.
- Send it back with a tracked postage service. Return postage is paid by the customer, unless the item is faulty or we sent the wrong item.
Refunds
Once your return has arrived and been checked, we refund the purchase price to your original payment method within 14 days. Original shipping costs are not refundable unless the item is faulty or incorrect.
Faulty or incorrect items
If your item arrives damaged, faulty or is not what you ordered, please email us with your order number and a photo. We will arrange a replacement or a full refund, including postage.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.
Havena is operated by Malik Commerce LLC, 75 E 3rd St, Sheridan, WY 82801, United States.